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Changed your mind about your purchase?

At House of Kids, we are happy to refund any item (including sale's items) within 30 days from date of arrival if, for any reason, you changed your mind about your purchase.

Please pack the items to be returned carefully putting each item in its original packaging with all labels attached. Shoes must be returned in their original, undamaged boxes as it is considered part of the item.

Please do not use shoe boxes as outer wrapping, but be kind to ship them in an additional box.

You cannot refuse to accept a package you have ordered from House of Kids. If you refuse to accept the package, you must pay for the return shipping. We will not refund the shipping back to us. Should you not wish to keep an item, you will have to send it back to us. We recommend that you send the parcel secured with a tracking number. That way we can always find your shipment.


How to return items

Please fill out the enclosed return form you received with your order and send it with the items to be returned.
You can send items back to us at your own expense to the address below:

House of Kids
Jernaldervej 10
8300 Odder

If you experience any problems related to the return process, please contact us for help at

We go out of our way to handle your returns as quickly as possible, but it may take up to 10 weekdays after receiving your goods before you receive your money. If you want to exchange one item for another, please place a new order right away to ensure a quick delivery and in order for your receipt to be consistent with the items you receive.

All specifications and prices are subject to change without notice.


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30 days return // English speaking customer service

Send us an email

We answer emails
within 24 hours
on weekdays.


Give us a call

We are happy to help you
by phone (+45) 87 800 406

Opening hours

Monday - Friday: 08.00 - 16.00 (GMT +1)